Category: Regulation

26 Apr 2021

Reopening of the games in Italy since June, the 2nd

The Ministry of Economy takes the first steps to reopen the sector, with the hypothesis of restarting the games since June.

Despite the first reopenings in Italy begin today, Monday, April, the 26th with restaurants starting again to work in the evening, but only if outdoor, gaming activities still have to wait. With the most probable hypothesis that is that of a reopening starting from June. According to what was revealed by GiocoNews.it and later confirmed by the Undersecretary for the Economy, Claudio Durigon, the Minister of Economy, Daniele Franco, would have sent the request for reopening to the Ministry of Health and the Technical Scientific Committee, with the most likely date that is June, the 2nd.

Along with all other indoor activities. A choice that is consistent with what the prime minister, Mario Draghi, has always said, declaring that he continues to monitor the infection data on a daily basis, and then to act accordingly, suggesting the possibility of modifying the decisions already made previously.
About games, in fact, the decision had not even been taken, given that in the last government provision (the so-called “Covid Decree”) last week, there was no mention of gaming, thus deducing the continuity of the long closure, at least until a later date.
And now we learn that the return date could be June, the 2nd, as it was already told also to the operators of Italian casinos: as already happened previously, last June, gaming premises should therefore be subject to the same treatment of casino, at least on dates.

This is an important decision for the sector, also taking into account that in June there will be the European football championship, which is the source of many bets, in Italy and abroad: an appointment that one cannot even imagine to miss, for the Italian agencies. after almost a year of closures that have already compromised the activities of many operators. Therefore, in this case the date of June, the 2nd, could represent an ideal time to restart: but above all, the last appointment available for the survival of the sector, taking into account that the following months, that is the summer period, on the contrary represent the moment of lower income and attendance for gaming environments.
For the theme parks, however, the reopening date provided for in the Covid decree of July, the 1st, 2021 remains, for now.

21 Apr 2021

Eag Online: Italian amusement industry crisis, race against time

A pending crisis in the Italian amusement industry could have influences on surrounding European countries, a seminar during London’s EAG Online trade show was warned yesterday.

A panel discussed The Amusement Revolution in Italy”, which saw speakers warn of pending Italian laws that would put insufferable burdens on the country’s estimated 110,000 amusement machines.

Trade leaders from Italy took participants through the current situation. There has been a long-running problem in Italy with ticket redemption, with some local authorities attempting to impose gaming machine regulations on the devices.

The Italian industry, led by its trade associations, has constantly fought any imposed link on ticket redemption games with slot machines, and has even commissioned a Rome university to provide detailed and independent research to prove no connection. That research, the seminar was told, is close to completion.

Meanwhile, the Italian Government is proposing new laws for all of the country’s amusement devices, among them some very damaging proposals that every machine entering the country – even football tables, kiddie rides and novelty games – should be homologated. This, asserts the trade associations, would place an intolerable burden on the movement of machines into Italy and force operators to buy only Italian-made games.

The seminar, brought together by GiocoNews, was moderated by David Snook of InterGame. The speakers included GiocoNews’ Editor, Alessio Crisantemi, Alessandro Lama, president of Federazione Amusement Confesercenti, Mauro Zaccaria of FEE Consortium, the FEC organisation, and Claudio Dalla Pria, member of the SAPAR trade association. They were joined by Jason Frost, president of Euromat.

Lama gave a concise update with slides on the findings so far of the ticket redemption study, that showed no correlation between ticket redemption and gambling. The conception of players was that the games were totally harmless and did not lead to compulsive gambling.

The problem, said Claudio Della Pria, was exacerbated by localised powers to dictate what games are permitted locally and other rules.

Mauro Zaccaria said that the estimated of the number of non-gambling machines currently in Italy – including ticket redemption – was a conservative 110,000.

They all agreed with Jason Frost that the larger picture would be highly damaging. The Italian proposals, currently with the European Commission for approval, had many negative issues, including the top value of all prizes taken out of a location, the costly homologation of all games entering the country and lack of information about how the rules may apply to the existing market.

Alessandro Lama emphasised that there was now a consultation period during which interested parties, including individuals, companies and trade organisations, could lobby the Commission on the damaging consequences of approving the Italian decree. Those comments have to be with the Commission by May 10.

Euromat was in the course of approving its own submission in support of the Italian trade. Any others wishing to add their voices to the campaign, should direct them to Giuseppe Casella, Head of Unit, Prevention of Technical Barriers, Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs, European Commission, Avenue des Nerviens 105, 1040 Bruxelles, Belgium.

(From InterGame.com)

02 Nov 2020

Covid-19: new lockdown of gaming in Italy, all activities (or almost) stopped

The Italian Premier Giuseppe Conte, who spoke today in the Chamber of Deputies, announced new restrictive measures that affect games too. After the previous closure of bingo halls, slot/vlt halls, amusement halls, casinos and theme parks decided with the previous decree of October, the 25rd, today a new and further tightening on gaming arrives throughout the national territory. With different provisions for each region, according to the risk coefficient.

“In line with the provisions for the closure of gaming, bingo and betting rooms, corners used for betting and video games will be closed, everywhere”. Going therefore to “turn off” every form of “land-based” gaming, after the only remaining possibilities in the last few days were slots and bets made in bars, which however closed at 6pm. Now, however, bets are forbidden even if bars remain open with the same times. And the only form of gaming remains that of lotteries, lotto and scratch and wins, which can still be played in tobacconists.

A further tightening on the sector comes with the next Dpcm, containing “measures aimed at containing the spread of Covid-19” and, as for the closure of shopping centers on holidays and days before holidays, the provision applies to the whole national territory.

DIFFERENT MEASURES BETWEEN REGIONS – “The next Dpcm – the premier explained to the deputies present in the hall on Monday, November, the 2nd, – will identify three areas corresponding to as many risk scenarios: the inclusion of a region within an area will take place with a decree of the Minister of Health and will only depend on the risk coefficient, as certified by the istituto superiore di sanità. It will then be possible to enter and exit from one category to another, always with a decree of the ministry”.

As anticipated in recent days, therefore, the so-called “scenario 4” is now a reality and the impact of the Covid-19 pandemic is particularly violent, as shown by the data provided by the Italian premier, both on the health system and on the production system of the country, even with a number of contagions that in Italy is lower than those of Spain, France and the United Kingdom.

23 Jun 2020

GLMS launches Operational Hub on the American Continent

The President of the Global Lottery Monitoring System, Ludovico Calvi, announces the official opening of the new Glms Operational Hub at the Loto Quebec premises in Montreal, Canada.

Glms and Loto Quebec have consolidated their strong co-operation by setting up an operational hub at the Lottery’s premises with the objective being to analyse detect, prevent, and report irregular and suspicious betting activities that could threaten the integrity of sport competitions. GLMS’ main goal is to provide high quality information and intelligence through a peerless monitoring system supplemented by an extended human analysis targeting North American jurisdictions.

The Glms President, Ludovico Calvi says: “With the recent sport betting deregulation and legalisation process in North America and the official opening of the GLMS Operational Hub at Loto Quebec’s premises in Montreal, our association is completing its full globalisation process. Loto Quebec has been a very active GLMS member in recent years and we value the standards of their Corporate Social Responsibility, Environmental consciousness and awareness raising of issues including problem gambling and integrity for sports. GLMS is a stronger organisation today with a distinctive – glocal approach – leveraging on truly global operations and local intelligence and expertise”.

Sports Betting Director at Loto-Quebec, Louis Beaudet, states: “The safeguard of sports integrity should be a priority for all sports betting operators. Loto-Quebec is proud to contribute to GLMS’ mission as we share the same core values. It is truly an honour to host the third GLMS hub and be able to directly contribute to its success.

Glms’ Canadian operational hub will be targeting primarily North American jurisdictions and sports. GLMS thus becomes a true monitoring and intelligence alliance of global operations and local know how and capabilities, comprising sports betting operators from all parts of the globe.

This is the third in a series of hubs that were launched in other parts of the world (Denmark and Hong Kong) and will further contribute to the accomplishment of the key mission for GLMS, making it ever more credible and effective to all its stakeholders, including law enforcement authorities worldwide, the Council of Europe (& its Group of Copenhagen), the Olympic and sport movement, and last but not least, its members, counting over 30 lotteries and 5 associate members worldwide.

16 Jun 2020

Italian gaming restart: here the rules to relaunch the sector region by region

After 3 months of lockdown, the land-based gaming sector has now officially mostly took off, in Italy. From Abruzzo to Valle d’Aosta, here are the decrees launched by the Regions to (also) assure the relaunch of gaming activities, between June, the 15th and July, the 14th.

Between June, the 15th, and June, the 19th, many of the activities in the regions will become fully operational, with the exception of those in the province of Trento (July, the 14th) and Lazio, which at the moment must wait until July, the 1st, but which could see change the situation in the next few hours, following the protests of politics and workers, and above all the discussion table just opened in the Region.

As we write, the Province of Bolzano is missing, which is expected to legislate on the matter in the next few hours, while Marche signed the decree with which business can start again from Tuesday, June, the 16th.

But what are the rules that operators must follow to reopen safely and to avoid the fines?

Here, region by region, what the decrees approved for the implementation of the Prime Ministerial Decree of June, the 11th, provide for and the guidelines established by the Conference of the Regions.

WHO STARTS FROM JUNE, THE 15TH – In strict alphabetical order, we start from Abruzzo, with the decree signed by the governor Marco Marsilio, which specifies the protocols for gaming activities in a detailed attachment.

Same date for Basilicata and Campania, which in addition to the national rules has adopted a “Covid anti-diffusion security protocol” drawn up by the Crisis Unit of the Region which, among other things, prohibits customers from attending sports competitions and/or communications on monitors, in order to avoid gatherings, inside the premises of the betting centers.

Friuli Venezia Giulia, Lombardia, Molise, which issued its provision even before the Prime Ministerial Decree, Piemonte, Puglia, Sardinia, Sicily, Umbria (here the guidelines) and the Valle d’Aosta are in accordance with the guidelines approved by the Conference of Regions and Autonomous Provinces,

Without forgetting the dean of all the Regions: Tuscany, which acted as a forerunner with the decree signed by the governor Enrico Rossi for the relaunch of gaming from June, the 13th.

WHO STARTS ON 19 – Calabria is among the “latecomers”, followed by Liguria, which relaunches slots, games, bingo and bets from June, the 19th, while it anticipates that of the Sanremo casino at 16.

In the same group, Emilia Romagna, which only allows the activity of arcades for minors from 15, and Veneto, which brings together slot rooms, arcades, bingo rooms and Casino di Venezia.

05 Jun 2020

Esports and business: 12% growth and great prospects in Italy

The phenomenon of esports as business is analyzed In the Digital Panel of GiocoNews.it and Esportsmag.it, also looking at developments in betting.

“We have been experienced a remarkable development of esports in the last year and a half. To understand the sector, we can “give some numbers” and set two main indicators. Audience is the first important indicator. It is made up of those who see the sector and there are 495 million fans worldwide and 1.2 million in Italy. However, there are 17 million people who make gaming and there are development possibilities. Year over year, it grows by 12% and is an excellent index for the hopes for the future. The other indicator is turnover and here estimation techniques need to be refined. We are talking of about 1 billion in global revenue but if in Italy video games invoice 1.7 billion, you will understand there is still much to do”. Laura D’Angeli, founder of esportsforbusiness, business advisory, revealed these numbers during the Digital Panel of Gioconews.it, organized together with Esportsmag.it, entitled: “eSports: not just gaming – The emerging business models in the eSports sector and development prospects“.

How is the sector growing? “From 2015 until today, there is a great growth. In 2018, 4.5 billion were invested in projects and M&A of companies operating in esports. We talk about developers, publishers and tournament organizers and teams and also media companies. In the latter period, Espn and Fox have acted as amplifiers to this phenomenon by bringing the streamers on TV from Twitch and YouTube. The investments went in North America, Europe and Asia and were distributed among the various actors. The teams exponentially grew from 2016 to 2018, from an investment to 18 for a total value of $18 million. This money helps these organizations in structuring and equipping with important tools”.

And legally? “The path of legal recognition will play a key role in market development. Gaming is a closed world that caters to the customer base of gamblers, but in eSports 70% of the revenue comes from advertising and sponsorships. And companies come from other sectors. Wealth is not only given by the product but by the content that is generated. It is a highly articulated sector and wealth is generated in its organization”.

Angelo Cito, president of the Italian Taekwondo Federation of CONI, speaks about the prospects in terms of regulation and the possible arrival at the Olympics. “I am sure that many aspects of eSports can be similar to sport. At the center, there is always the athlete. In recent months, very important steps have been taken, in Lausanne in the congress organized by the IOC, we talked about competitive video games and Gaisf was instructed to arrive to a proposal for the sports recognition of the sector and it seems to me a great step forward”.

From the words of Cito, the lack of a single international interlocutor that centralizes everything is clear: “I can assure you that there is distrust and at some point the IOC put Gaisf in charge to formulate a proposal about this world. There are no definite times but things are going fast. I repeat, for me it is a very important step”.

The lockdown saw the need to continue playing sports through eSports: “They were very important – Cito explains – as a federation we organized a Tekken tournament. Traditional sport was in a position to have to survive the lockdown and practically via electronic mode, because we could not practice it in the gym and on the playgrounds”.

When will admission and entry to the Olympics take place? “I don’t think Paris, but something could happen at the event. Also because the more the years go by, the more the new generations grow and the eSports will also become heritage of those who will occupy the political and managerial offices”.

The lawyer Luca Pardo, Founder of Ontier Italia, analyzes the legal aspects: “We are facing a global market which should be mainly observed outside national borders. The phenomenon of esports is equal to the technological revolution and artificial intelligence and we are thinking at a European level if not global one, and we hope to do that. For now, it is a sport left to negotiating autonomy and subject to public regulation, but something must be done in this regard.”

His overview of the European market is interesting: “France has regulated the authorization model for organizing an esports and gaming event and even adresses to the Ministry of the Interior. Status of players and prizes has also been regulated. This regulation is missing in Italy and the observatory is trying to frame the issue. IOC has so far excluded esports from sports, while the US has regulated what they wanted by trying only to attract professional players to their top events”.

We speak of business linked to the framing of the various aspects of the sector: “There is no single model but one for each stakeholder. We are moving towards the treatment of TV image and contractual rights. We have seen, however, that there is absolute lack of homogeneity between regulations, such as the Porsche esports Carrera cup which was framed as a competition or the eSerieA, which doesn’t provide for the application of advertising regulations but only the regulation of the sport end in itself. Other events are regulated in not exactly appropriate ways, such as sponsorship agreements with the organizer who recognizes sponsorship of the participating team. However, there are also tax problems. The association could be used for the only organization of a tournament or event. For teams, the employment relationship is totally free, so today forms of self-employed and non-dependent work are used, but it must be regulated here too.

For the CEO of Qlash, Luca Pagano, a true pioneer of the eSports sector in Italy and internationally there are many problems to be addressed in this phase: “The main characteristic is that the sector is very fragmented and it is difficult to tell it and to identify which are the fundamental points of the sector. Esports are not a phenomenon, they are not a trend but they are and will be part of the culture of young people. Yes, it is a business opportunity, but also a social interpretation and I hope for a regulation because esports are here to stay. I would prefer sports regulation and I think it is necessary to have a central body that forces the actors to sit at the table. The path of the Coni has got this aim. Foresight is needed to seat those who understand esports at the table. It is a product that resembles traditional sport but speaks a different language. It goes at the speed ​​of light, communication and new games change every six months, the rules of engagement change very quickly.”

An example? “The mobile product is already esports, but many organizations don’t take it into account and this changes everything and will change the storytelling and engagement methods. A few precise but central rules are needed when important capitals will arrive (and are coming) from companies not directly connected to esports, then we will have arrived at year one”.

Great attention also to the link with betting and matchfixing risk: “As Sportradar, we are putting in place the same tools that we use in sports and football to fight Match Fixing” Ferdinando Ferrero, Sales Director Sportradar, among the speakers of the panel, explains. There is a bit of chaos right now, because many don’t want to miss the train to understand how best to take advantage of the business opportunity. “Esports today are called to boost integrity and is produced through prevention and education. As Sportradar, we control the data of sports events to ensure integrity and we give greater importance to this by explaining to athletes the correct use of bets by preventing distortion. Growing in this, esports have a great opportunity if they can provide integrity.”

As regards betting, the data grew during the lockdown: “There was no sport but the volumes are modest, a few million turnover out of 1.1 billion of the total volume in Italy and there is a long way to go. At this stage, operators want to stay on the market and enhance the offer. Leagues will be crucial for this. But we have to start talking to an increasingly large audience because the audience is still very low in terms of age”.

The issue of integrity is fundamental: “And that’s what we try to do by adopting the same parameters that we use for sports. We only validate esports events that respond to our protocols and with our systems we check the betting flows so as to see if there are anomalies. Being esports electronic games, it is true, it is easier to control and possibly identify any match fixing problems”, Ferrero ends.

18 May 2020

Lockdown in Italy: bars reopen from May, the 18th, betting and bingo halls from June, the 15th

With the latest decree of the President of the Council of Ministers relating to the reopening of public places in Italy, further closure of arcades, bingo and betting activities is foreseen.

“The activities of gaming all, betting and bingo halls, discos and similar premises are suspended”, the provision issued by Prime Minister Giuseppe Conte affirms, where the ways of the reopening that will take place today, Monday, May, the 18th, are written in detail, pursuant to the law decree approved by the Council of Ministers and published in the Gazzetta Ufficiale on Saturday , May, the 16th. The provisions of the Prime Ministerial Decree of May, the 17th, are valid until June, the 14th and, as anticipated by GiocoNews.it, confirm the closure of gaming locations. Although some of the games will in the meantime be able to start again in the bars. But not everywhere. The reopenings, in fact, have been entrusted to the individual Regions: therefore, up to 20 different criteria could be decided for each region. Indeed, not all Italian regions will start again from May, the 18th, but only a few. In addition, each Region can decide whether to further limit some activities: for example, some regions such as Piemonte have specified that the bars, which will open from May, the 25th, will not be able to turn on the slots. While in Trentino Alto Adige the slots are allowed and already active since today.

07 May 2020

Gaming in face of Covid-19: industry and regulators united on responsibility and fight against illegality

In the international Digital Panel of Gioconews.it, a first-level group of regulators analyzes the effects of the Covid-19 crisis on the gaming sector and proposes a restart plan.

In an emergency like the one we are experiencing today, it is crucial within the global gaming industry to look at the data to understand how things have gone and how the sector is evolving. We have seen growth in online casinos and other verticals, but we need to understand why. Certainly, operators must very quickly adapt to new opportunities and those mainly land-based must give always more importance to their digital section. I doubt, therefore, that these operators return to be just like before.”

This is the analysis by Heathcliff Farrugia, Ceo of the Malta Gaming Authority, who spoke at the GiocoNews.it Digital Panel with the main international gaming experts to naturally speak of the effects of Covid-19 on the sector (here, the full live streaming of the event).

According to Farrugia “it will be difficult to predict the future, many times we have seen decisions made without relying on some data and sure proofs and I believe that if we want to act well both from the point of view of the operator and the regulator, we must carefully analyze all the elements at disposal”. By focusing, in particular, on the need to work more and better to combat the illegal market: “To be honest – he adds – I believe that the whole system, therefore governments, regulators and all those involved, we focus too much energy on licensed and legal operators, forgetting – and sometimes it is potentially convenient not to admit it – that the black market exists. Indeed, there is a black market, which is huge and in a situation like this, where there are these restrictions, black market grows. But here there is no consumer protection, we have no idea what happens, we have no idea if there is responsible gaming, we have no idea if there is money laundering or not. Unfortunately, many times because of the black market that doesn’t have to implement a series of restrictions from different countries, they are able to give a better offer than that of legal operators because they have less costs to be managed”.

We are in a situation where, I would say, 80 percent of each country’s energy is concentrated on licensed operators, who pay taxes, who have all responsible gambling measures in place. And only 20 percent of the energy is aimed at illegal operators who bypass all regulations, who have not purchased licenses from anyone, who simply have apps to attract players. Sometimes, we don’t understand that in the online world, a player, most of the players, if he finds an online site, he bets on it and maybe even wins some money, and everything is fine for them. Without wondering if it is legal or not. As long as they get the money back, it’s all right for them. And unfortunately some of the black market companies become popular just based on this aspect. So in my opinion, we have to dedicate more energy or at least give the same importance in terms of restrictions to legal operators, but we have to dedicate the same energy in stopping the black market.”

Also Birgitte Sand, Iagr Patron for Denmark and with over 12 years of experience leading the Denmark gambling authority, thinks the same. “As regulators, we have never been more busy than today and I believe that all regulators in the world are working hard and aware of the changes taking place in the gaming world, ready for short and long term changes”.

“Data is undoubtedly the key and the support for the opening of the land-based market. In times of crisis it is important not to panic and not forget the long-term perspective. We have to stay connected, it is not a race but we have to find solutions on how to support the legal market and protect ourselves from illegal gaming”, Sand ends. “It is very important that regulators make choices, they can’t take care of everything, and that they stay together and support each other.”

“With Covid-19 we have to face a big problem. We know a lot but at the same time too little. We have to do research and find the best practices. Which direction should the industry take? I think it won’t change much”

Pieter Remmers, president of Assissa Consultancy Europe, a body that worked on responsible gaming policies and programs in many countries, focuses in particular on communication on social media – “a good means to stay in contact during the lockdown, but meeting people physically it is not the same”, he underlines – remembering that the United Kingdom has blocked advertising but that we should also” look at social media such as Facebook. The influence of advertising is limited, while the limits today don’t concern social networks, introducing ineffective restrictions”. And, often, even harmful ones, from the point of view of opposing illegality”.

As Andrea Rossi, Managing Director Southern Europe & Latam – Betsson Group/StarCasino, highlights, who in addition to explaining how the industry is working to cope with the emergency, also focuses on the issue of restrictions and legality. “

“I believe that, in handling an emergency, we really have to understand both sides and both points of view: the political and the commercial one. As an industry, we have probably been too ‘aggressive’ in the past, too commercial I would say, we never focused on what I like to call ‘brand strategy’. For example, in Italy with our Starcasino brand before the advertising ban was put in place, we had already decided to remove all bonuses and announcements. And honestly we haven’t seen a change in acquisitions: indeed, I have to say that we have increased acquisitions. And this makes me think: we are doing something that we probably believe is good for business, but in reality it is not. So I would like to put on the table the proposal to say: we have the possibility of promoting legal brands in an informative way, therefore in a way in which we can inform the customer more than pushing some offer, as in the end all the successful brands we see do, from nike to others. Advertising today must be built on how you perceive it in terms of transparency. This is the way I would like to discuss to be introduced into gaming, instead of going ahead with the bans. Therefore, let’s try to embrace different concepts by making our industry more mature in this sense. This may be the best opportunity, in my opinion”.

From the business point of view, however: “The crisis from Covid-19 has affected all operators, some more, especially betting operators, while those of online casinos have increased their activity. Our strategy has been to diversify the product and good casino activity” Rossi explains.” Sports betting is important to us but casinos can mitigate their decrease. People are more at home and looking for entertainment. Although we have seen an increase in new customers on our platform , we didn’t see an increase in the expense”.

The key points to move forward? “A strong (mutual) cooperation with regulators, a different way of communicating with customers, the differentiation of products, which will have to increase and be transversal, not just vertical. Unfortunately, there is also a risk that customers move to illegal operators, because of the ban on advertising”

According to Francesco Rodano, Playtech’s Chief Policy Officer, “Covid-19 has significantly changed our operating way and we are trying to learn a lot from this situation, which however remains very negative. This has shown that the human being can adapt to situations. In Playtech, we have intensified virtual programs and social responsibility towards consumers”.

Gaming data records a 30 percent fall in the sector and it means that even if the industry reacted very quickly, there was no total online transformation. There is greater attention from operators in this market, this is clear.

For this reason, also the approach to gaming by the players has changed: “Bingo and poker players, social gaming players in general have grown, to try more entertainment experience than this, compared to the strong emotions that pure gambling can give. And our intention is to continue protecting problematic players” Rodano continues.
Best practices to be absolutely maintained in order to also create a definitely more performing and social responsible industry: “We should use these attentions in the future in retail gambling too – the CPO of Playtech ends – there may be the risk that the revenues will hardly return to the levels of before, but this greater attention will lead to greater sustainability in the sector with players more attentive to entertainment and their spending power”.

The president of Glms, Ludovico Calvi, thinks the same way and highlights the necessary steps for gaming companies to adapt to the Covid-19 emergency. “Review organizational processes to adapt to existing needs.” This is what gaming companies will have to do according to Calvi. But it is also “important to carry out tax review programs, to allow companies to continue through a difficult year.” Attention also to the products that have a new momentum at present: “We must make esports solid. They are a great opportunity and there is a high rate of attention. What is the new normal? The human being has returned to the center of many companies. We also see how customer behavior has changed. We have also seen the increase in the level of compliance. Governments need to be careful about the degree of compliance. Data are the basis on which decisions will be taken. What do I think is important? We have never experienced anything like this and I don’t believe who is sure to exactly define what will happen, because it has never happened before. “

“It is important to create credibility – Calvi ends – and I warn, as licensed operators, that we must communicate with customers. I can see that we must supervise sports organizations more and we cannot lose credibility, not only in the world of gaming but also of sport. We must create credibility towards communication. We must be more careful about what happens in sport.”